Audiovox produces molded hearing protectors for various purposes, e.g. for production workers and educators in a noisy everyday life, as well as to give concertgoers, musicians and motorcyclists a pleasant experience without harmful noise. The hearing protectors are made of a soft medical silicone with a filter for pressure equalization, so that they can be used throughout the working day without discomfort.

With over 20 different types of hearing protection to meet different needs for sound attenuation, this means great complexity in product variation and customization. Until recently, the product was noted on an order form by hand, so there was no transparency from the order being placed until the order was completed. "This made it difficult to keep an eye on the production steps and give customers a precise delivery date," says Martin Damm Jensen, CEO. When you also have many orders per month with individual hearing protection for each user, it means a lot of typing work in e-conomic.

In order to get a better overview of the orders' production process and to streamline the work with the large product variety, Audiovox has chosen to move their production to Tracelink. An important factor for choosing Tracelink is the system's "decision tree", which allows a more structured creation of the orders.

When a new order is received, Audiovox starts by visiting the customer and making a silicone impression of all the user's ear canals. They form the basis for the 3D prints that the hearing protectors must be molded by. The 3D drawings are saved on the order, so they are easy to find for later use. A sub-order is then created for each hearing protector user, as the hearing protectors are unique to the individual user. Using the system's "decision tree", the hearing protectors are designed so that they live up to the desired effect. In Tracelink, this means that there are a number of "extra fields" where different types of information can be recorded. Depending on which product type you choose, the option opens to add specific details, such as the choice of color, material, etc.

All information can now be found on the order in Tracelink, with which Audiovox has made their production paperless. With Tracelink's "decision tree", Audiovox avoids the risk of putting together a product that does not exist. In Tracelink, the employee is only presented with the options that are practically available.

When the order is to be invoiced, each hearing protector is created as an e-conomic line on the invoice draft, so that the hearing protectors can be differentiated. In Tracelink, Audiovox fortunately only has to click a single button to transfer all the lines to e-conomic. That is much less typing for the employee doing the invoicing.

Audiovox is a good example of how with a few "extra fields" and a "decision tree" you can get a tailored production solution with simple functionality. The hearing protection manufacturer has replaced the manual, non-transparent work processes with a few clicks on a computer that gives employees an overview of the entire production process. Now Audiovox avoids a lot of typing in e-conomic, it is much faster and easier to create an order, and the entire production flow is documented. Today, Audiovox can both deliver orders faster and give customers a more precise date for delivery.

January 2024